RULES & PRICES

WEEKLY RENTALS:
The renting of all the properties present on the internet website www.lecasecoloniche.com and in the catalogue, will be concluded by CASA COLONICA SRL on behalf of the owners under their authorization, in compliance with the prices publicized on the internet website and in the catalogue observing the terms and conditions provided by the private agreement stipulated with the owners themselves.

LOCATION PERIOD:
LE CASE COLONICHE deals with weekly rentals that go from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same client, if provided for by the owner. It is possible to change the arrival and departure days only during the low season but in any case only with the owner’s consent.

OPTIONING AND BOOKING THE PROPERTY/PROPERTIES:
When the option request (via e-mail / fax / telephone) has been received and when the availability of the house/houses for the chosen period has been verified, LE CASE COLONICHE will reserve the house/houses for the client by sending (via e-mail / fax) the option confirmation. Not more than two properties may be optioned at the same time. The options will last for 72 hours, during which time the clients will inform CASE COLONICHE of their decision. If reservation will arrive within 40 days prior arrival request are binding. After the option deadline, if not confirmed in writing by the client, it will be automatically cancelled, this is to allow the booking on line system to work efficiently. The same property will be therefore available and rentable on line. The clients will receive the booking form LE CASE COLONICHE (via e-mail / fax) containing: the client’s personal details, the amount and maturity of the various payments (ADVANCE PAYMENT – BALANCE – DEPOSIT) , conditions of payment, general booking conditions. In the absence of any communication on the part of the client, the optioned house/houses will become free and available for other clients. If it should happen that a client has optioned a property and intends booking later with respect to the established 72 hours deadline and if a second client has in the meantime optioned the same house for the same period, the first client must wait on the decision of the second. With the dispatch via fax of the above mentioned countersigned booking form and with the remittance of payment according to the ways and means set out below , the booking goes into effect. When said documents have been received, LE CASE COLONICHE will send the relative invoice as confirmation of the booking.

TERMS OF PAYMENT:
The booking form contains the amounts and due dates of the various payments needed to make the booking, as follows:
Deposit to be paid on the act of booking; (booking on line VISA, MASTERCARD)
Balance to be paid in the forty days preceding the beginning of location.
On receipt of the account LE CASE COLONICHE  will send the clients, via e-mail, the documents relative to the booking (Voucher, Directions, Invoice).
BOOKINGS MADE LESS THAN 40 DAYS BEFORE THE BEGINNING OF STAY:
In this case the clients must make the payment of the total amount of the rent in one single instalment on the act of booking. The way of payment will be the same as in the normal booking procedure.

CANCELLATIONS:
The cancellation of a booking, even if substituted by another, will entail the payment of the following penalties:
Reservation  51 days before Check in                         30%
50 days before Check In  31 days before Check In    50%
30 days before Check In  11 days before Check In    70%
10 days before Check In  0 hours before Check In    100%
No Show    -                                                             100%

MODIFICATIONS REQUESTED BY THE CLIENT:
Modifications requested before departure and after reservation has been confirmed, do not obligate the organizer to satisfy these amendments. The organizer will do his utmost to please the client.

COMMUNICATION OF RECESSION:
Communication of recession or cancellation of booking must arrive on a working day (from Monday to Friday from 9 am to 7 pm) prior to arrival and must be communicated by fax or e-mail and will not include the day of arrival or the day of said communication.
SERVICES:
The property description present two different categories of services so that clients may distinguish between the services included in the location price and the extra services:
For example:
- SERVICES INCLUDED
- SERVICES NOT INCLUDED
- SERVICES ON REQUEST PAYABLE ON SITE TO THE OWNER (to be booked at least 40 days before the beginning of stay).
Heating and A/C costs:
are never included in the price (excluding some exceptions- read carefully the detailed property description). Clients will find heating and A/C costs mentioned in the property description under the voice services not included. In some of the properties this cost is calculated on the base of consumption while in others the owners have established a fixed weekly cost. In both cases the heating cost and A/C, as all the other costs (for example, telephone), will be paid on the spot to the owner or his representative on departure. The use of heating and A/C, as regards the temperature and period of use, is regulated by local laws varying from region to region but, in general, the heating units can be used from November to April while the A/C during the summer season. Clients are bound to keep to these regulations.

TIME OF ARRIVAL AND DEPARTURE:
Normally the day of arrival and departure is Saturday unless another day is indicated on the property card. The times scheduled for arrival are between 04.00 and 07.00 pm hours. We invite clients to let us know at least a week before the beginning of stay at what time they will be arriving so that the owner or his/her representative can be on site waiting for the clients in order to facilitate entry to the property. Any change regarding date and time of arrival must be communicated to LE CASE COLONICHE as soon as possible via e-mail / fax or telephone it will be at the owner’s discretion whether to accept the check-in or not. If the owner cannot accept a delay on the arrival day, the client must pay the costs of an overnight stay in another structure, different from that reserved with LE CASE COLONICHE . The company will however make every effort to help the arrival of the clients at the reserved property confiding in the collaboration of the owners and clients.
Departure from the property will be in the morning before 10.00 am , thus allowing access at 09.00am hours to the owner to inspect the state of the property and to the cleaning crew to get the place ready for the afternoon arrivals.

ARRIVAL AT THE HOUSE:
On arrival clients are requested to present the entry voucher and a personal document (passport or identity card) to the owner or his/her representative for registration as required by Italian law.

SECURITY DEPOSIT:
On arrival the client must pay the owner or the owner’s representative the security deposit indicated in the property card in cash. This deposit will be returned to the client on departure after the state of the property has been checked and after deduction of eventual damages caused by the client and eventual supplementary costs not included in the rent (for example telephone costs).
The owner has the right to refuse entrance to the client who has not paid the security deposit. If a client departs earlier, or if he departs at a time different to the time agreed upon, the owner or the owner’s representative is authorized to return the security deposit by post (having deducted consumption costs and eventual damages) only after having checked the inventory of the property. In the case of controversy between client and owner for eventual damages caused to the structure and contents thereof during the stay and where there is need to repair the damage, with consequent payment against invoice, the owner or the owner’s representative is authorized to return the security deposit by post after having deducted the sum of the invoice and attached a copy for the client. LE CASE COLONICHE declines any responsibility in the case of any dispute regarding the deposit between client and owner.

NUMBER OF GUESTS AND THEIR IDENTIFICATION:
At the time of booking the clients are required to declare all their names and age of person who will be staying in the property and whose presence will be communicated to the authorities. Each property description, both on the web and in the catalogue, indicates the maximum number of people that the house is able to accommodate. This number (adults – children) must not be exceeded in any way. LE CASE COLONICHE must be informed and must approve any substitution or increase in the number of guests that will occur in the property during the stay, agreeing with the owner who will be free to charge any extra costs.
If clients didn’t advise LE CASE COLONICHE and owners about extra guests presence, owner will be free to refuse entry to the additional persons.
The properties will be prepared based on the information presented in the booking form LE CASE COLONICHE sent to clients at the moment of the reservation and which should be signed and sent back to the agency by clients. In the case of alterations of the number of guest or the preparation of the beds on your arrival, the proprietor if not previously informed by LE CASE COLONICHE and accepted by the same, will not be bound to accept the changes.

ANIMALS:
Each property description indicates whether animals are permitted or if it has to be asked to an LE CASE COLONICHE operator. If clients are allowed to do so, they will be required to pay an extra for cleaning which will be paid on site to the owner. At the time of reservation the client is required to communicate any pets he/she will be bringing, indicating number and size. The owner can prohibit entry to the client who brings an animal without having communicated such at the moment of booking.

HOUSE CLEANING:
House cleaning is included in the weekly price, unless indicated differently in the property card published on the web and in the catalogue. The pieces of furniture must be returned clean and in order in all parts and accessories. If not, the client will give the owner or his/her representative the monies necessary for repair. It is the client’s task to deal with the garbage unless differently indicated. If garbage will left in the property housekeeper is free to ask extra money for the services. Kitchen has to be left clean and in order if, for any problem, clients have no time to clean it before their departure housekeeper or owner is free to ask for some extra cleaning charge.
The owner can put extra housecleaning, with times and days to be established, at the clients’ disposal to be paid on site.

POOL AND PARK MAINTENANCE:
The swimming pools will be open in the periods indicated on the property description. (Opening in low season will be regulated following the weather conditions.)
Any opening outside the period indicated will be agreed upon with the.
It is the owner’s job to deal with the maintenance of the pool and of the park: it is for this reason that the staff charged with this task will be able to enter the property every time it is deemed necessary.

RESPONSIBILITY AND DISCLAIMS:
All the properties present in the catalogue and internet website have been inspected and photographed by the company itself. The descriptions published by our company correspond to the state of the property at the time of our visit and acquisition and have been compiled in good faith. If at the time of arrival or during the week the clients should note serious inaccuracies in the description of the property, or should any problems arise that he/she is not able to resolve or minimize, we request the clients to contact LE CASE COLONICHE immediately and it will make every effort to resolve the problem in order to guarantee the guests a pleasant stay at the reserved property.
Without communication in writing or without the authorization of LE CASE COLONICHE, clients who leave the holiday home before the decided date will not have any right to reimbursement of the rental price. If a client presents a protest to LE CASE COLONICHE after the stay, he/she will not have any reimbursement at all . If LE CASE COLONICHE is forced to cancel the clients booking for reasons beyond their will or by reason of force majors, they will find, in agreement with the client, another house having the same requisites as the property already booked. If the price of the new property is inferior, LE CASE COLONICHE will reimburse the difference to the client. Whereas, if the price of the new property is superior, the client, on accepting the new property, will pay the difference. If the parties are not able to reach an agreement about the substitution of the property, LE CASE COLONICHE, on receipt of a written cancellation on the part of the client, will reimburse the amount of money.
Clients who leave the property during their stay due to problems without a written communication to LE CASE COLONICHE will not be applicable for reimbursements, nor will clients who leave the property (even with written communication) in the case where the reasons or neither valid or serious.
In the case where the client presents a complaint to LE CASE COLONICHE after the end of their stay, no reimbursement will be given.
No reimbursements will be applicable to clients who have been asked to leave the property by the owner due to a lack of communication of additional guests or the presence of animals ( the additional guests and the presence of animals should always be communicated to LE CASE COLONICHE and be first accepted by the owner).
All reimbursements, if applicable, will be made at the end of the rental season ( within December of the same year).
The Owner and LE CASE COLONICHE are not responsible for any value or personal objects left unprotected in the property by the guests. LE CASE COLONICHE and owners are not responsible for any inconvenience caused by third persons or by external events which are not under the direct control of the owners.
We would remind clients that the properties chosen by LE CASE COLONICHE are private houses with SELF-CATERING and not hotel structures and as such they are not classified in internationally known categories, they are not provided with the services and characteristics of receptive structures and have been restructured and furnished according to the tastes of the owners in keeping with traditional Italian architecture. What LE CASE COLONICHE offers their clients is a life style, in other words the possibility of living and getting to know the habits and customs of the local population by spending a holiday in houses that represent Italian tradition and local history. The criteria adopted by LE CASE COLONICHE in the choice and selection of the structure are based on the identification of characteristics and accessories capable of guaranteeing a high level of comfort responding positively to the needs of an international public.

RULES OF BEHAVIOUR:
Clients are kindly requested to adhere to the rules of behaviour in force in our country, regarding good manners and respect towards the owner and the structure in which they are staying. It is absolutely forbidden to move furniture around, to take furniture and ornaments outside the property and to use them in a different way from their intended use.
In the case in which a client does not respect the rules of good behaviour and this results in damage to the structure and the contents thereof or to the outdoor equipment pertaining to the garden or the pool, the owner has the unchallengeable right to consider annulled the rental contract by means of verbal communication to the client and by means of written communication, in copy, to the agency and to ask the client to leave the property immediately with the right to resort to the police if necessary.